PROVIDER CLIENT ACQUISITION
Win a campaign brief that can be delivered
A shopper-promotion provider sells a coordinated commercial outcome across a brand, retailer and shopper. Its sales pipeline should therefore contain defined campaign briefs: a product or category, a market, a retail route, a mechanic, a budget owner and a practical next decision.
This guide helps providers win their own clients. Shopper registrations, game plays and coupon redemptions are delivery measures inside a client campaign. They are not new brand clients for the provider. Keep the two funnels separate from the first campaign brief to the final report.
GCC means the Gulf Cooperation Council: Bahrain, Kuwait, Oman, Qatar, Saudi Arabia and the United Arab Emirates. This guide uses UAE and Saudi public examples. It does not establish equal retailer access, legal rules or delivery capability across all six markets.
| Sales unit | Define before outreach | Useful next step |
|---|---|---|
| Brand programme | Brand, country and shopper objective | Campaign scoping brief |
| Retailer programme | Banner, buying entity and categories | Joint-promotion discussion |
| Agency / distributor partnership | Client rights and delivery boundary | Approved partner handover |
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SERVICE ARCHITECTURE
Separate six mechanics and their buying reasons
A coupon, cashback claim and promotional game create different operating obligations. Start with the buyer decision rather than offering every service in the first email. The same brand can buy different mechanics from different budgets.
For each service, explain the shopper action, the evidence required, the funding obligation and what the provider actually manages. This makes the first meeting more useful and prevents a generic engagement pitch from reaching someone who needs retailer settlement or purchase verification.
A regional buyer may approve a concept while local trade teams control retailer acceptance. A campaign is commercially viable only when the approval path, data route and operating ownership can be joined.
| Mechanic | Buyer question | Critical delivery fact |
|---|---|---|
| Couponing | How can the offer reach eligible shoppers? | Issuing and retailer acceptance |
| Clearing | How will accepted coupons be reimbursed? | Validation and settlement ledger |
| Cashback | How will qualifying purchases be verified? | Receipt rules and payout funding |
| Gift with purchase | Which reward supports the product choice? | Eligibility, stock and fulfilment |
| Promotional games | What action should the experience create? | Skill / chance, proof and reward rules |
| Trade activation | Which retailer and category need a joint event? | Store execution and sell-out data |
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ORIGINAL EVIDENCE REGISTER
Six of eight offers make purchase evidence central
We coded six observable rules across eight first-party UAE and Saudi promotion pages. Six offers state a purchase or checkout condition (75% of this selected set). Four state a monetary floor (50%); one uses a product-quantity floor. These are sample descriptions, not Gulf market prevalence.
Two offers restrict the payment card, two restrict an issued or selected account, and six show a reuse or frequency rule. The features overlap. A count of six purchase conditions does not mean six open briefs or six buyers seeking a new supplier.
The practical inference is to lead with acceptance, proof and entitlement before a broad engagement pitch. In the matrix, 1 means visible in the reviewed rules; 0 means not coded. The source ID and coding basis let a reviewer challenge each classification.
| Observed rule | Count / 8 | Share of set |
|---|---|---|
| Purchase / checkout condition | 6 / 8 | 75.0% |
| Monetary spend floor | 4 / 8 | 50.0% |
| Product-quantity floor | 1 / 8 | 12.5% |
| Eligible payment card | 2 / 8 | 25.0% |
| Selected account entitlement | 2 / 8 | 25.0% |
| Reuse / frequency rule | 6 / 8 | 75.0% |
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Inspect the corrected rule-by-rule evidence →WHAT THE DATA SUPPORTS
Read a promotion as a set of numerical boundaries
The ADCB x Carrefour offer states 20% off eligible orders of AED 200 or more, capped at AED 75 per use. The cap starts at AED 375 because 75 / 0.20 = 375. On an eligible AED 500 basket the discount remains AED 75, an effective 15%. These are calculations from P07 terms, not observed shopper outcomes.
A second boundary is frequency: P07 permits two uses per calendar month. At the per-use cap that is at most AED 150 in discounts in a qualifying month, subject to all other rules. Check card eligibility, full-card payment, returns and combinations before calculating entitlement.
Keep units distinct. P06 requires an order over SAR 700 after other discounts, so SAR 700 exactly does not meet its stated boundary. P04 requires eight coffee sleeves. Across the eight examples the median inclusive date span is 24; this is not a planning lead time.
| Eligible basket / AED | Calculated discount / AED | Effective discount |
|---|---|---|
| 200 | 40.0 | 20.0% |
| 300 | 60.0 | 20.0% |
| 375 | 75.0 | 20.0% |
| 500 | 75 | 15.0% |
| 750 | 75 | 10.0% |
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ACCOUNT SELECTION
Define the buying unit inside a regional brand
A multinational parent is usually too broad to be the unit of pursuit. Define a brand or category, country, channel and decision-owning entity. For a joint promotion, identify the retailer banner and the legal entity that accepts the commercial terms.
Separate brand owner, regional office, local distributor, bottler, franchise operator and retailer. Their rights can differ. A distributor may fund local execution without owning the brand's global game assets or customer-data policy.
The useful research record names the unit, its offer, the retail route and the reason your service fits. It marks approval rights and agency arrangements unknown until confirmed. Do not treat regional job titles as authority over every GCC market.
| Buying route | Likely sponsor to research | Authority to confirm |
|---|---|---|
| FMCG brand | Shopper / trade / brand marketing | Country budget and brand rights |
| Retailer | Commercial / loyalty / category team | Banner participation and POS route |
| Distributor | Marketing or commercial lead | Local brand mandate and funding |
| Agency | Account lead or activation director | Client approval and subcontract scope |
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BUYING-GROUP DECISION RIGHTS
Map the people who can unblock the programme
The enthusiastic sponsor may not control retailer operations, funding or participant data. Map each decision to a person or team. Early discovery should expose the approval sequence rather than asking one contact to guess every requirement.
Bring finance into the discussion when rewards, retailer reimbursement or prize procurement require cash before the brand pays. Bring retail operations or IT in when the mechanic depends on checkout configuration or data feeds.
A small first meeting can proceed with known gaps if its purpose is to map them. Execution promises require later sign-off. Keep meeting acceptance and launch readiness as different gates.
| Decision | Role to involve | Evidence |
|---|---|---|
| Commercial objective | Brand / shopper sponsor | Named campaign outcome |
| Store acceptance | Retailer trade / operations | Accepted scope and stores |
| Mechanic and data | Digital / CRM / IT | Approved workflow and access |
| Money and reconciliation | Finance / procurement | Funding, fees and settlement terms |
| Rules and participants | Legal / privacy owner | Approved terms and notices |
| Execution | Field / fulfilment lead | Capacity and handover plan |
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TIMING RESEARCH
Build a promotion-calendar signal register
Research new products, retailer events, seasonal ranges, category pushes and public promotion rules. These signals explain why a campaign-scoping asset may be useful. They do not prove the prospect is late, underspending or dissatisfied.
Separate the shopping occasion from the actual decision date. A Ramadan or back-to-school event may need packaging, retailer approval, translated terms and reward stock long before shopper-facing activity starts. Obtain the buyer's timetable instead of inventing a universal lead time.
Historical campaign pages are evidence of a mechanism, not permission to assume a repeat booking. Ask whether a related decision is being considered. Save the source date, date checked, exact observation and expiry of its relevance.
| Signal | Relevant question | Do not infer |
|---|---|---|
| New SKU announced | Is a trial or repeat-purchase offer in scope? | A funded coupon brief |
| Retailer event announced | Who owns brand participation? | Available placements |
| Prior promotion rules | Will the next brief use the same mechanic? | A renewal or open tender |
| Loyalty feature launched | Which purchase and reward events can be joined? | Supplier access to data |
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ENTRY PLAY 01
Open a couponing conversation around acceptance
Start with the offer and where a shopper can redeem it. Define participating products, retailer or channel, issue route, validity, combination rules and reimbursement basis. A creative coupon that checkout staff cannot accept is not a useful campaign.
The first asset can be an acceptance map: offer issuance, shopper presentation, retailer validation, transaction evidence and reimbursement. Include on-pack, on-shelf, promoter-issued and digital routes only when they match the provider's capability.
Ask the sponsor what must be proven before a limited pilot. The answer may be checkout acceptance, reporting completeness or retailer reconciliation. Avoid promising sales lift from a redemption assumption.
| Question | Record | Next owner |
|---|---|---|
| Where can it redeem? | Banner, channel and store set | Retailer operations |
| What qualifies? | SKU, quantity and validity | Brand / category |
| What is one use? | Coupon ID and redemption rule | IT / validation |
| Who reimburses whom? | Payee, face value and fees | Finance |
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ENTRY PLAY 02
Make clearing a finance and operations proposition
Clearing means validating submitted claims or coupon records and reconciling the accepted reimbursement obligation with the party to be paid. It is distinct from issuing a coupon and from receiving money from the brand.
A clearing brief should define the claim record, rejection reasons, duplicate controls, approved face value, transaction fee, supporting evidence, retailer statement and payment acknowledgement. A submitted claim is not automatically an accepted liability.
Agree who owns disputes and corrections. Preserve the original submission and a separate adjustment trail. Fees should be shown separately from reward or retailer funds. A high cleared face value does not establish high provider revenue.
| Ledger event | Control | Financial meaning |
|---|---|---|
| Submitted | Unique claim and source batch | Unvalidated request |
| Approved | Eligibility and amount checked | Accepted obligation |
| Rejected / disputed | Reason and evidence retained | No payout until resolved |
| Paid | Payment reference and date | Cash disbursed |
| Reconciled | Statement agrees to ledger | Closed balance |
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ENTRY PLAY 03
Scope cashback through the claim journey
A cashback promotion starts with a qualifying purchase and ends with a completed, reconciled reimbursement. Between those events sit receipt submission, validation, duplicate checks, approval, payout and support.
Define the eligible SKUs, retailers, markets, purchase and claim deadlines, maximum claims and permitted payment route. Decide what happens to unreadable receipts, partial returns, mixed baskets and failed payouts. A claim cap must be documented and reflected in the consumer offer; it is not a hidden budget switch.
The useful first output is a claim-journey brief that makes dependencies visible before a fixed quote. Separate claim volume from unique shoppers and purchases. Ask who funds the payout account and when it must be replenished.
| Decision | Evidence needed | Common missing fact |
|---|---|---|
| Purchase validation | SKU, date, retailer and value | Receipt data quality |
| Claim limit | Published per-person / total cap | Duplicate identity rule |
| Payout | Approved recipient and route | Failed-payment process |
| Support | Owner and response process | Complaint and appeal route |
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ENTRY PLAY 04
Sell gifts with purchase as a fulfilment system
The gift may attract attention, but the delivered service includes eligibility, sourcing, stock allocation, storage, dispatch, receipt of the gift and support. A gift-back programme can be unsuitable when the promised item cannot be delivered in the required market or window.
Ask whether the reward is physical, digital or a choice from an approved catalogue. Confirm stock commitment, substitution rights, shipping zones, delivery attempts and unclaimed stock treatment. Brand and retailer teams need the same version of the terms.
Quote the sourcing and fulfilment boundary. Do not blend procurement cash, gift face value and provider service fees into one claimed margin. A redemption model needs both an expected take-up assumption and a documented maximum obligation.
| Reward decision | Qualify before proposal |
|---|---|
| Physical reward | Available stock, logistics and delivery proof |
| Digital reward | Code supply, validity and redemption partner |
| Choice catalogue | Allocation rules and fulfilment cost by option |
| Unclaimed / returned | Ownership, reuse and closeout process |
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ENTRY PLAY 05
Distinguish a game play from a purchased product
A promotional game can recruit attention, reward an action or link a purchase to an experience. State which job it performs. The McDonald's example describes skill-based play and loyalty-linked digital rewards; the Coca-Cola examples use receipt or pack-code evidence. Those event types need different reporting. [P01] [P02] [P03]
Define the game entry, successful action, participant, reward issued, reward redeemed and completed purchase. A person can play many times and receive no sale-linked reward. A code can prove access to a marked pack without establishing an incremental sale.
Scope localisation, device support, traffic assumptions, fairness controls and accessibility. A purchase-linked prize mechanic requires a review of the actual rules and approvals. Calling an experience gamification does not determine its regulatory classification. [S04]
| Mechanic question | Sales qualification output |
|---|---|
| Engagement or purchase? | Named event and source of evidence |
| Skill, chance or guaranteed reward? | Written rules and review owner |
| Where will it run? | Channels, languages and supported devices |
| What happens after a win? | Verification and fulfilment workflow |
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ENTRY PLAY 06
Build trade events around retailer and category decisions
A multi-category retail event combines brand objectives with the retailer's trading plan. Identify the buyer who can agree participation, the categories in scope, store set, offer mechanics and sell-out reporting. A regional campaign concept alone is not an accepted retail event.
The first scoping tool should name the event, retailer, categories, shopper benefit and the work the provider owns. Field operations, merchandising, point-of-sale material, digital amplification, coupon issuing and clearing may be separate workstreams.
Use a pilot store set when it answers a rollout decision. Confirm that stock and store execution can support the offer before increasing awareness. A low redemption count can reflect availability, acceptance or execution as well as shopper interest.
| Dependency | Confirm with | Handoff item |
|---|---|---|
| Retail participation | Retailer commercial team | Approved stores and dates |
| Product availability | Brand / distributor | SKU and stock plan |
| Field execution | Operations lead | Store and asset checklist |
| Measurement | Retailer / analytics | Matched sales and execution record |
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RETAILER AND AGENCY ROUTES
Use partner promotions without losing commercial ownership
Public partner promotions show why brand, retailer and payment or reward partners need aligned rules. ADCB's Carrefour example ties a discount to an eligible card, online channel, spend threshold and cap. The relevant buyer group may therefore extend beyond the brand's marketing team. [P07]
For agency work, define whether your business supplies technology, clearing, fulfilment or end-to-end operation. Identify who owns the client, approves concepts, signs the scope, handles shopper support and funds rewards.
A referral is not the same as a subcontract. Agree the introduction, permissions and commercial terms before exchanging client material. Keep partner-sourced opportunities identifiable in the provider pipeline so they are not double-counted as direct sales.
| Route | Confirm | Useful first asset |
|---|---|---|
| Retailer-led | Brand participation and checkout owner | Partner responsibility map |
| Brand-led | Retailer agreement and funding | Acceptance and settlement brief |
| Agency-led | Client approval and subcontract boundary | White-label scope sheet |
| Distributor-led | Local rights and brand approval | Country campaign brief |
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DATA AND REPORTING OWNERSHIP
Make the data handoff part of the sales brief
Promotion reporting needs a shared event model. Agree account, campaign, offer version, retailer, store, product, claim, reward and settlement identifiers. Keep shopper personal data out of an outbound account-research file.
Define the controller and processor roles, approved uses, access, transfer route and retention before production data is shared. Campaign administration, prize delivery, sales analysis and later marketing can have different purposes. Participation in an activity is not automatically permission for every later marketing use.
Ask which data the brand and retailer can actually provide. Missing store-level sales, product matching or control data may limit the measurement claim. Make that limit visible in the proposal instead of promising a dashboard that depends on unavailable feeds.
| Dataset | Minimum business fields | Decision supported |
|---|---|---|
| Sales | Store, SKU, period, units and value | Counterfactual comparison |
| Claims | Claim ID, status, reason and amount | Eligibility and liability |
| Rewards | Issue, redeem, expiry and fulfilment | Delivery outcome |
| Settlement | Obligation, payee and payment reference | Reconciliation |
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MARKET AND MECHANIC BOUNDARIES
Treat local approvals as a scoped dependency
Gulf markets do not share one promotion permit or one data regime. Confirm the market, emirate where relevant, mechanic, advertising route and responsible applicant. Dubai DET describes a promotion certificate process for relevant retail-calendar participation. [S01]
For purchase-linked prizes, assess the actual structure. The UAE commercial-gaming authority distinguishes genuine promotions from structures that effectively sell a prize chance. Keep a local review owner and approval evidence; a label such as contest or game does not settle the question. [S04]
Separate shopper-contact rules from business prospecting. TDRA guidance addresses prior consent and opt-out for UAE marketing SMS. Saudi direct-marketing rules address consent, sender identity and stopping messages. Confirm the channel and jurisdiction before contact or campaign deployment. [S02] [S03]
| At discovery | Before activation |
|---|---|
| Who owns the review? | Required approvals and approved rule version |
| Where will the campaign operate? | Market / store scope matches permission |
| Which participant data is needed? | Approved collection, access and retention |
| Which communications are marketing? | Consent records and working stop routes |
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FIRST-CONVERSATION OFFERS
Offer a decision asset the buyer can use
A low-commitment asset works when it resolves a real question and has a bounded delivery cost. Choose one worksheet for one buyer. A coupon-acceptance map is useful to a trade team; a cash-funding schedule may matter more to finance.
Define the input, output, owner and preparation allowance. A public-rules comparison requires no private access. A settlement review needs authorised records and usually a paid scope. Do not give away a complete campaign concept, custom game or production build merely to win a discovery call.
The entry asset should work on its own. When a buyer asks for it, deliver it before proposing a meeting. A request for a worksheet remains interest in that asset until service interest is established.
| First offer | Buyer input | Output |
|---|---|---|
| Coupon acceptance map | One market and retail route | Acceptance dependencies |
| Cashback claim journey | Product and proposed rule | Evidence and payout map |
| Mechanic comparison | Objective and constraints | Two feasible options to examine |
| Measurement plan | Available sales and event data | Definitions and limits |
| Funding brief | Obligations and payment timing | Cash requirement and owner |
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LS COLD EMAIL APPROACH
Write short outreach around one campaign decision
Build the offer before writing the email. Connect a counted observation to a buyer role and one useful output. Four of the eight reviewed offers have monetary floors; an eligibility test sheet gives a retail or ecommerce owner something concrete to review. A count creates relevance, not proof of a private problem.
Use a verified current signal when it changes relevance. Otherwise ask a truthful use-case question. One short message should create interest in the next useful step, rather than ask a stranger to approve the whole programme.
The ten templates in this kit stay below 80 words before real sender details are inserted. Keep the final version at or below 100 words including subject, signature and opt-out. Use plain language and one clear request. Replace or delete every bracket and preserve the recipient's ability to decline.
| Message decision | Working rule |
|---|---|
| Why this buyer? | Role, category and retail route match |
| Why now? | Verified event or stated review; no invented urgency |
| What help? | One bounded, relevant output |
| What next? | One small request |
| What proof? | Approved evidence or transparent method |
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ACCOUNT AND CHANNEL COORDINATION
Research channels and introductions before sequencing
For strategic brand or retailer accounts, review the current website, relevant professional profiles, published rules and existing account history. Identify the person closest to the decision and the permitted contact route. A profile or published address does not by itself establish consent.
For a segmented campaign, keep the country, mechanic, buyer role and offer coherent. Record the observed fact and source behind each variable. Do not make an automated message claim an individual meeting, relationship or current project that does not exist.
Coordinate partner introductions, procurement routes, events and direct conversations in one account record. The same buyer should not receive competing messages from several team members. A stop request must reach all relevant tools and owners.
| Route | Useful when | Record |
|---|---|---|
| Approved introduction | Partner knows the right sponsor | Consent and scope of introduction |
| Event follow-up | A real exchange occurred | Topic and permission |
| Procurement / tender | An authorised brief exists | Submission and contact rules |
| Direct business discussion | Account and channel are eligible | Role, source and stop history |
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POSITIVE-REPLY OPERATIONS
Turn replies into agreed decisions
Give every relevant reply a named owner and a next action. Separate an information request, a pricing question, a meeting request and a later review. Answer what the person asked before changing the subject to scheduling.
A proposed service target is a useful human response within five staffed minutes for high-intent replies. Record staffed hours, a backup and response times. This is an operating target adapted from LeadScorer guidance, not evidence of a sector conversion rate.
When a buyer wants a discussion, confirm the campaign topic and offer two real times with an explicit timezone. Keep Dubai and Saudi times distinct. Use only approved channels; a reply does not authorise an unsolicited burst across every available contact route.
| Reply | Action | Status |
|---|---|---|
| Send the brief | Deliver the promised asset | Service interest unknown |
| Can we talk? | Confirm purpose and times | Meeting pending agreement |
| What does it cost? | Answer known scope and gaps | Scoping or estimate |
| Not now | Use buyer-stated timing | Agreed later review |
| Wrong person / stop | Route with agreement or suppress | Closed or corrected |
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MEETING ACCEPTANCE
Qualify a useful first meeting
A qualified first conversation has a relevant buying unit, a credible sponsor, a named campaign decision, informed agreement and a useful next step inside your scope. It does not require every execution dependency to be settled before discovery.
Hold the meeting when a missing fact determines whether any discussion is useful. Decline when the work is outside capability, the contact has asked you to stop or the attendee has no connection to the decision. Company size or brand recognition cannot override a failed condition.
Qualifying an opportunity later requires more: scope, approval path, retailer route, funding, delivery feasibility and a defined commercial decision. Keep that stage separate from a booked or held meeting.
| Accept for scoping | Hold or decline |
|---|---|
| Relevant sponsor and country | Authority or market still unclear |
| Named mechanic / objective | Only a general credentials request |
| Buyer knowingly wants the discussion | Worksheet request only |
| Useful next step within capability | Unbounded concept or infeasible delivery |
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SCOPING AND HANDOFF
Leave discovery with a campaign brief
Use a focused 30-minute first discussion to make one campaign decision clearer. Ask what the brand or retailer wants, where the offer will run, what the shopper must do and which evidence can be captured. Then map approvals and funding.
A good brief includes the buying entity, sponsor, market, retailer or channel, eligible products, objective, mechanic, dates, limits, data, funding, workstream owners and the next decision. Mark assumptions and buyer-reported facts separately.
Close with a proportionate output: a paid feasibility brief, a retailer acceptance review, a claim-flow design, a proposal or a later date. Do not quote a fixed end-to-end campaign while material cost drivers or delivery rights remain undefined.
| Minutes | Focus | Output |
|---|---|---|
| 0-5 | Campaign objective and buying unit | One measurable decision |
| 5-13 | Shopper route and mechanic | Eligibility / evidence map |
| 13-21 | Retailer, data and funding | Dependencies and owners |
| 21-27 | Delivery and approval path | Scope and unknowns |
| 27-30 | Next decision | Action, owner and date |
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MEASUREMENT ARCHITECTURE
Measure incremental sales and delivery separately
Claims and redemptions show that a mechanism was used. They do not prove the activity created sales that would otherwise not have happened. Define a counterfactual: what would the same products and stores plausibly have sold without the promotion?
A simple matched-control calculation adjusts a treatment baseline by the control group's change. It requires comparable stores, products and time windows. Check stock, pricing, distribution, competing promotions and pre-period trends. The calculation is an estimate, not causal proof.
Track execution alongside sales. A stock-out, rejected checkout coupon or missing retailer feed changes the interpretation. Keep unique participants, repeated plays, approved claims, issued rewards, redeemed rewards and settled liabilities as separate measures.
| Measure | Numerator / denominator | Interpretation |
|---|---|---|
| Claim approval | Approved claims / adjudicated claims | Validation outcome; pending claims separate |
| Coupon redemption | Redeemed unique coupons / issued unique coupons | Mechanic use |
| Reward completion | Delivered / approved obligations | Fulfilment outcome |
| Incremental units | Treatment post minus counterfactual | Estimated added sales |
| Settlement completion | Paid accepted value / due accepted value | Financial execution |
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FICTIONAL PROMOTION ECONOMICS
Build a buyer case with a complete cost basis
Fictional example: treatment stores sell 100,000 units before and 120,000 during the comparison period. Control stores move from 80,000 to 84,000. The control growth factor is 1.05, giving expected treatment units of 105,000 and estimated incremental units of 15,000.
At AED 6 contribution per incremental unit before the promotion's reward cost, incremental contribution is AED 90,000. Ten thousand approved rewards at AED 4 cost AED 40,000. Add AED 25,000 in other campaign costs: total cost is AED 65,000 and net incremental contribution is AED 25,000. Net return on campaign cost is 38.5%.
These are fictional assumptions, not results or benchmarks. Reward cost applies to all approved claims, including purchases that would have occurred anyway. If contribution already includes the promotional discount, do not deduct the same discount again. Use actual approved programme costs and a consistent tax basis.
| Step | Calculation | Result |
|---|---|---|
| Counterfactual | 100,000 x (84,000 / 80,000) | 105,000 units |
| Estimated increment | 120,000 - 105,000 | 15,000 units |
| Contribution before promo costs | 15,000 x AED 6 | AED 90,000 |
| Campaign costs | 10,000 x AED 4 + 25,000 | AED 65,000 |
| Net contribution | 90,000 - 65,000 | AED 25,000 |
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Apply this chapter in the planning tool →FICTIONAL CLEARING AND FUNDING MODEL
Separate expected claims from maximum liability
Expected payout is a forecast; maximum payable exposure is an obligation bound. Model both. A campaign may look affordable at an assumed redemption rate and still require a funding arrangement for a much larger valid claim volume.
Fictional inputs: 200,000 issued one-use coupons, 5% expected submitted redemptions and 90% approval. Expected approved claims are 9,000. Face value AED 4 and handling AED 0.40 produce expected cost AED 39,600. With a documented payable claim cap of 30,000, the modelled maximum is AED 132,000.
If funded cash is AED 30,000, expected additional funding is AED 9,600 and maximum additional funding is AED 102,000. The model assumes the cap is valid, documented and reflected in the offer. Without a valid cap, use the full possible one-use coupon count or establish the true obligation separately. This is not a legal liability determination.
| Funding measure | Fictional value | Meaning |
|---|---|---|
| Expected approved claims | 9,000 | Issued x submit rate x approval rate |
| Expected cost | AED 39,600 | Accepted face value plus handling |
| Maximum modelled cost | AED 132,000 | 30,000 payable claims x AED 4.40 |
| Expected funding gap | AED 9,600 | Expected cost less funded cash |
| Maximum funding gap | AED 102,000 | Maximum cost less funded cash |
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Apply this chapter in the planning tool →THIRTEEN-WEEK FUNDING LEDGER
Map the cash required before reimbursement
Profitability and cash timing are different questions. Brands may pay service fees or reimburse approved claims after the provider has paid retailers, shoppers, prize suppliers or logistics partners. The gap can fund a substantial part of the campaign.
Use a dated ledger with opening cash, cash actually received, retailer or shopper payouts, reward and fulfilment payments, and operating cash outflows. Closing cash equals opening cash plus receipts less payments. The lowest cumulative balance shows additional cash needed under those inputs.
Fictional week-one funding starts at AED 30,000, with payments of AED 5,000, 10,000, 15,000 and 20,000 across the first four weeks and a receipt of AED 40,000 in week five. Cash falls to AED -20,000 before the receipt arrives. An eventual positive balance does not remove that earlier funding need.
| Control | Record | Decision |
|---|---|---|
| Funding receipt | Cleared cash and date | Available balance |
| Payment obligation | Payee, due date and accepted amount | Cash required |
| Restricted reward funds | Separate ownership and permitted use | No cross-campaign funding |
| Closeout | Unclaimed funds, disputes and refund | Release or return surplus |
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Apply this chapter in the planning tool →PROVIDER ECONOMICS AND ACQUISITION
Price provider work on contribution and capacity
Separate provider fees from client reward funds. A fictional programme earns AED 80,000 in service fees and incurs AED 55,000 in direct delivery costs. Contribution before acquisition is AED 25,000. After AED 6,000 in attributable acquisition and proposal effort, AED 19,000 remains before shared overhead and tax.
Client reward funding of AED 120,000 is shown separately. It is not treated as provider service-fee revenue in this planning model. The actual accounting treatment depends on contractual responsibilities and applicable standards.
Track the provider pipeline through eligible accounts, relevant replies, accepted meetings, scoped briefs, proposals and signed programmes. Conversion rates in a planning model are assumptions. Open enterprise brand pursuits need a real decision window before their win rate can be interpreted.
| Commercial line | Own the basis | Capacity check |
|---|---|---|
| Strategy / concept | Defined deliverables and revisions | Specialist hours |
| Platform / game | Configuration, integration and support | Build and peak load |
| Clearing / validation | Approved claim and fee basis | Review throughput |
| Rewards / field work | Sourcing and operational scope | Stock, people and deadlines |
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Apply this chapter in the planning tool →OPERATING PLAN AND FINAL REVIEW
Launch one bounded acquisition test
A practical first test targets one buying unit type in one market with one entry asset. Confirm capability, permissions, ownership and free-work limits. Release a checked research batch, handle replies and review the accepted briefs before increasing volume.
An acquisition programme and a shopper promotion have different launch gates. The first needs an eligible contact route and a useful offer. The second also needs accepted terms, retailer readiness, approved rules, tested data flows, funded obligations and delivery capacity.
Review the first 30 days for learning and the following periods for matured commercial outcomes. Keep buyer feedback, rejection reasons, proposal time, contribution and funding exposure visible. No 30- or 90-day plan guarantees an enterprise campaign contract.
| Period | Owner work | Review evidence |
|---|---|---|
| Days 1-10 | Choose cell, asset and research rules | Approved brief and checked accounts |
| Days 11-30 | Outreach, asset delivery and discovery | Relevant replies and accepted briefs |
| Days 31-60 | Scope and validate dependencies | Feasible proposals and funding terms |
| Days 61-90 | Review matured decisions and delivery | Signed work, contribution and next test |